Francorp East Africa Limited
t/a Mawella Liquor Store
P.O. Box 100015,
Dar es Salaam,
Tanzania.

CUSTOMER CARE AND HOTLINES

This document lists the official contact lines for Mawella Liquor Store. Please use only these numbers when ordering, paying or asking for help.

Welcome

Mawella Liquor Store is operated by Francorp East Africa Limited, P.O. Box 100015, Dar es Salaam, Tanzania. Our customer care team helps with orders, payments, deliveries, product questions, events and bulk orders every day.

1. Customer Care Hotlines

Service	Contact
WhatsApp orders and payment confirmation	+255 756 333 679
Customer care line	+255 754 394 452
Head office	+255 22 264 7342
Sales line	+255 739 647 342
Sales line	+255 769 000 037
E-mail	salesadmin2@franccorpeal.com

Hotlines are open every day from 9:00 AM to 10:00 PM (East Africa Time).

2. Paying Safely

To pay for an order, call us on 0754 394 452 or WhatsApp +255 756 333 679. We will guide you through payment.
Our only bank account is Francorp East Africa Limited, NMB Bank PLC, A/C No. 20810006493.
We will never ask for your mobile money PIN or password, and we will never ask you to pay into a personal number. If anyone asks you to, do not pay, and call our head office on +255 22 264 7342.

3. What We Can Help With

Placing an order, or changing or cancelling an order before dispatch.
Confirming your payment and tracking your delivery.
Party packs, weddings, corporate events and bulk orders.
Product advice, food pairing and gift orders.
Damaged, faulty or wrong items, and authenticity questions.

Customer Care and Hotlines
Version 1.0 released on 26th September 2026

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Francorp East Africa Limited
t/a Mawella Liquor Store
P.O. Box 100015,
Dar es Salaam,
Tanzania.

4. Our Branches

Branch	Address	Phone
Mbezi Africana (Head office)	Ferix Temba, Valentino Road, Dar es Salaam 14110	0746 670 000
Mikocheni	Mwai Kibaki Road, Dar es Salaam 14112	0794 557 888
Mbezi Kwa Zena	76PH+8R6, Dar es Salaam 16113	0799 341 371
SGR	4 Lugoda Street, Dar es Salaam 11101	0794 527 888
Arusha	45 Mount Meru Drive, Clock Tower Area	0757 719 567
Mwanza	12 Capri Point Road, Lake View Block	0742 243 878

5. Complaints

If you are not happy with our service, contact any hotline above or e-mail salesadmin2@franccorpeal.com with your order number. We aim to reply the same day during opening hours and to resolve every complaint as quickly as possible.

6. Related Documents

Privacy Policy · Terms and Conditions of Sale · Authenticity Guarantee · Delivery, Returns and Refunds Policy · Customer Care and Hotlines